Modelling capacity requirements

 Status - completed
Completion Date: 6 Jan 2005
Client - Local Care Direct West Yorkshire

Nature of Work -

This project has developed a systems model of the core call handling and disposition process within this out of hours provider.  It has then identified the necessary staff profiles across normal, weekend and bank holiday periods to ensure quality standards are maintained.

WSP Lead - Peter Lacey
If no WSP Lead is displayed then please contact Peter.Lacey@thewholesystem.co.uk in the first instance

Documentation: